Warranty

We provide warranty for some of the products we only against manufacturing defects. Warranty details are mentioned in the product details.

• Do It yourself (DIY) are not covered under warranty. However, we provide checking warranty for the items you received against manufacturing defects which is not identified in inspection and damages during the delivery. Warranty will be void under certain circumstances mentioned below in this document under Warranty Terms & Conditions.

How to claim warranty?

First you need to send an email mentioning/attaching ALL of the following details to 0777820662 via WhatsApp message:

1. Receipt number OR Online Order Reference of the Delimach Lanka Purchase
2. The wiring diagram (only if applicable)
3. A photo taken from top showing the way you have connected wires (only if applicable)
4. Two clear photos of the item (both sides) showing the physical appearance of it (It must be in the same condition at the time you bought it from us)
5. A photo of the power supply used showing the ratings (Including input/output voltages and current) (only if applicable)
6. Brief explanation of the issue you are seeing
7. Your personal details:
   • Electronics knowledge: Sound / Average / Low (only if applicable)
   • Embedded systems knowledge: Sound / Average / Low (only if applicable)
   • Your contact phone number

We collect this information to tailor our technical support to your background—so we can explain issues clearly and provide assistance that matches your level of expertise.

Once all the above information is supplied and we can't see any issue to help you with, we will ask you to return the item via courier with your name, phone number, email address and bill number, pay all the relevant handling charges. We do not pay for parcels coming to our office for warranty claims. Our qualified engineering team will schedule a time, perform an investigation and contact you with their findings. This process will take up to 10 working days excluding weekends, mercantile holidays and travel restriction times. Some of the frequently asked questions are answered below.

1. Where should I hand over the defective item(s) for inspection? You need to send it via Courier or Post with reference no or purchase details
2. Should I pay the delivery fee? Yes, you can safely pack the items and send to us by paying all the fees involved. We will not be paying to any courier service to collect parcels.

6. What happens if we find a manufacturing defect? There are two options for you. One is to request a refund, and the other is to request a replacement. If requested a replacement, we will deliver the replacement on our delivery cost.

WARRANTY TERMS & CONDITIONS

Warranty will be void if one or many of the following conditions have met:

1. Burn marks caused by short circuitry
2. Mechanical damage of defective unit
3. Any modification applied to the unit which was not performed by authorized personnel
4. Inappropriate installation or commissioning
5. Negligence or inappropriate use of the product
6. External event (overvoltage, failure of other components in the installation causing our unit to fail, etc.)
7. Non observance of documentation, including preventative maintenance
8. Force majeure, including but not restricted to lightning, power surges, natural disasters, and fires
9. Returned unit shows no fault after analysis
10. Improper or no application of safety regulations
11. Utilization in combination with equipment, items or materials not permitted by documentation

SPECIAL WARRANTY TERMS & CONDITIONS (PRODUCT WISE)

1. Make sure not to connect grid power to the output of the Inverter which will damage it permanently
2. Make sure to use proper batteries with correct voltage. Do not use damaged or substandard batteries
3. Do not exceed the half (1/2) of the marked output peak wattage. For example, if you use a 5kW inverter, the maximum you can use continuously is 2.5kW. Exceeding this will make the inverter to heat up and damage the components inside.
4. If you don't know the subject properly, always get the installation done by a qualified technician.
5. Do not connect the inverter to the vehicle battery while the engine is on

වගකීම (Warranty in Sinhala)